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The Store We’ve Loved for Three Decades

Nordstrom Spring Fashion

When I was in middle school in Michigan, my mom and I would sometimes make a date to go to…

…Nordstrom, even knowing full well we wouldn’t buy anything. Everyone was so friendly, and it was just nice to walk around and chat. A few years later, I got my prom dress there! These days I order jeans and bras. There aren’t many stores you love for decades, but Nordstrom keeps getting better.

Nordstrom Spring Fashion

Cardigan: Alex Mill. Earrings: Laura Lombardi. Bag: Mansur Gavriel.

Spring is two weeks away, so we’ve been daydreaming of lighter colors and breezy silhouettes. This spring, Nordstrom has the best selection. They stock so many great brands, prices and styles, from big names to emerging designers.

Nordstrom Spring Fashion

Jeans: Levi’s. Sneakers: Nike.

One of our biggest discoveries is Alex Mill, a new line of classics from J.Crew and Madewell alumni. You can also find basics like Levi’s jeans and Madewell tees. And there are designer pieces, like bags from Mansur Gavriel and Cult Gaia. Such a good mix!

Here are a few brands we’re loving right now…

Plus, the experience of shopping online at Nordstrom is really easy, and shipping and returns are always free.

What are you looking forward to wearing this spring?

(Photos by Christine Han for Cup of Jo. Modeling by Jo Jude. Photos taken at Regular Visitors, a neighborhood spot. This post is in partnership with Nordstrom, which has long been our one-stop shop for spring fashion. Thanks for supporting the brands that keep Cup of Jo running.)

  1. Stephanie Agne says...

    Any tips for how to shop their website? I am a big fan, but mainly have time for online shopping right now. I find navigating their really large site overwhelming…I.e. I can’t just go on and browse “dresses” as their will be thousands!

  2. lyn says...

    Please show us a picture of you in the prom dress.

    • Joanna Goddard says...

      oh my gosh, i’ll have to find a printed photo in my mom’s basement :) i’ll look this summer!

  3. Anne says...

    Growing up, one of my neighbors worked in the intimates section of Nordstrom. When my busy mother had to bring my sister and I for holiday dresses or school clothes, Norma always made sure were were taken care of.

    More recently, I was presenting a poster at a conference less than two months are major foot surgery. I had just gotten the cast off and was still using a cane (clear lucite, because why not). I needed to find a pair of shoes or two that worked with the cane’s height, were professional but supportive, and didn’t irritate the incision site. The ladies in the shoe section never made me feel rushed or different than a fully-able customer, and succeeded in finding a pair of flatforms that got me through those two hours of standing in front of the poster.

  4. Michaela says...

    I love Nordstrom! Last year when I decided to finally buy a higher end suitcase for all of my work travel, one of their lovely staff members helped me pick a great one. Two days later they were having a (super rare!) sale on that brand, she proactively called me and let me know they’d be putting the difference back on my card. I was so floored I called her manager to put in a good word. And they reaffirmed my love for years to come (and saved me quite a bit!)

  5. Meg says...

    Yes!!! Your articles always resonate with me. A thought or idea that just seems to hit the thing I was worrying about or thinking about and it always makes me smile- like a good yoga teacher. This post about Nordstrom’s made me laugh and cry. My mom and I have always had what we call Ladies Day’s. We go out shopping and have lunch and they always took place at Nordstroms. We’d eat lunch in the little cafe they have- shrimp and corn salad, sometimes wine, sometimes tea. When living in Portland, OR I remember a Ladies Day where I needed to breastfeed and joked, I’ll just go in the Ladies Lounge at Nordstroms it’s always so nice. And sure enough it was the perfect spot. : ) I have two daughters and as they’ve gotten older, 7 and 10, we go too. We don’t do a lot of shopping, but it makes it even more special to them. They love it. In fact last year my youngest whose favorite place in the world is Nordstroms, told her teacher, ” I’m having a Ladies Day with my Gannie and Mama for my birthday.” When the teacher asked where we were going she said, ” I only buy my clothes at Nordstroms.” I was mortified! That isn’t true, but inside I had to smile. This July my mom was diagnosed with brain cancer and we know we don’t know how much time we have left, but we’ll definitely be fitting in one more Ladies Day trip. It makes me smile to think that my daughters will see that store and have such a happy memories, looking at clothes together, being silly in the shoe section, smelling perfume and trying makeup at the Bobbie Brown counter. My mom may not be with us anymore, but our fun times together will be.

    • Kristina Gordon says...

      I love this so much

  6. Nordstrom is one of the best department stores. It carries more affordable brands than Neiman Marcus. The staff are so kind. The store settings are so more relaxing, clean, and inviting. Did I say its bathroom is always clean and elegant compared to M… And JC… Oh yes, I love its shipping services, which is great for me to order different sizes to try to find the right size without feeling any gift on spending shippings. Indeed Nordstrom is keeping improving positively. Ya! The spring is coming. I cannot wait to wear lighter whisper material clothing and sneakers.

  7. Tara says...

    The service can’t be beat and they make wonderful prom dresses for Moms who are looking with their daughters about now!

  8. Jenny says...

    The only good memories I have of my grandmother (she’s still alive) are of going to Nordies. South Coast Plaza, Nordstrom Cafe, always for lunch first. Every shop girl knew her by name. She went multiple times a week, for cardio. My mom and I still go to Nordstrom together whenever she visits – I now live blocks from HQ and the flagship in Seattle! Now, I always seem to find myself in Nordies on my walk home from a rough day at work. I have no plan, I just like to wander around. Maybe get a macaroon at the cafe. Always visit the ladies lounge.

    • Chris says...

      Now that I am back on the east coast, I miss the downtown Seattle Nordie’s terribly. The rack is the great, too! No matter what the weather outside, sunshine awaits inside!!

  9. megs283 says...

    I love Nordstrom. I don’t want to open this wound here, so I’ll just say that when I was in a very vulnerable place – emotionally, physically, mentally – my mother and I bought a dress there for me to wear to a funeral. I didn’t want black – and the saleswoman found this stunning eggplant and gold adrianna papell dress that was perfect. She was perfectly attentive and sensitive to my needs.

    I’ve been back loads of times, under much happier circumstances…and every time I go, I feel taken care of.

  10. Meg says...

    We don’t have a Nordstrom where I live now, but I will always and forever associate it with my Grammy. She was THE most elegant woman, and when I was little, I remember her taking me to the Nordstrom cafe for “bye bye lunch”– what we called the Very Special Occasion of having lunch out. I remember feeling so grown up and fancy. Thanks for the trip down memory lane. So fun to read others’ sweet memories, too :)

  11. Mandy says...

    I got my wedding dress at Nordstrom Seattle (the official Mother Ship). I met up with girlfriends for a weekend. We had a short engagement and I was dreading wedding dress shopping. My bestie made me appointments without telling me at four places. I bought a ball gown (what?!? never would have guessed this for myself) at Nordstrom with the plan of hemming to tea length. They shipped to Nordstrom Minneapolis. They made me observe a waiting period before doing the chop! BUT free alterations and amazing service. Most of our close family (we had no wedding party) got dressed by Nordstrom for our wedding too.
    I wish more stores had bridal! It was a lovely experience for an affordable designer gown (Reem Acra). I never planned to have a luxe wedding gown or big wedding, but now I am hoping it fits me at our ten year anniversary and we can have a big party with friends and family. I had sarcastic feelings about big weddings and wanted to elope, but it ended up being so special; I’m so glad we did it.

  12. Michele says...

    If your Nordstrom location has a Beauty Event, gather your friends and go! The Saturday event starts early before the store opens and there is a runway show with lots of reps from different beauty and fragrance lines as well as fashion. Total fun with music, tons of prizes and then the entire beauty department is giving samples, make overs, mini blowouts, etc. All of this followed by lunch at the Nordstrom Cafe and it is perfect!

  13. Jessica says...

    I would escape to Nordstrom during my maternity leave. I suffered from PPD but I needed to get out of the house from time to time. I would take my not yet 3 month old daughter with me to have lunch at the cafe and browse, and of course I would use the awesome women’s lounge to feed and change her. I felt safe and comforted in that store. So strange to describe a department store that way, but it really helped my sanity in those dark days.

  14. Jessica says...

    HA, I went into one yesterday and was kind of embarrassed; I had to return some very racy lingerie and I didn’t know where the department was in that particular location, so I went to the first department with an employee who wasn’t busy…in the kids’ department. And a man with an impressive beard rang me up. Yikes!

    Nordstrom has been ingrained in me since I was in utero. My dad always told us kids he and my mom “bought us at the Nordstrom Baby Sale” and my mom spent a fair amount of time nursing me in the women’s lounge, or so I’m told. I would spend hours happily taking in all the sights from my stroller with some Cheerios while my mom and Bubby shopped. And my Bubby, bless all 4’7″ of her, would waddle in with her walker to the same Clinique and Lancome counters for decades and somehow always walked out with two sample gifts-with-purchase instead of one. She’d come to visit, and we’d divvy up the goodies between her, my mom, and my sister.

  15. Reem says...

    For years my father only shopped at Nordstrom, and only once every several years, when he would pick the minimum number of items he needed and buy them in all the colors. He would then wear them on rotation until his next visit.

    I have fond childhood memories of what a special treat it was to visit the Nordstrom in downtown Portland growing up. I think it inspired me to seek urban instead of suburban spaces later in life. It just always seemed so cool.

  16. Chris says...

    A couple of years ago I lived near downtown Seattle. On Friday nights I would spend hours at the Rack store near my office after work. In a city where I felt too old and unhip, I could reinvent my newly-minted 50 year old self inexpensively. It was also a reminder of my familiar store near Willow Grove, PA. When I needed a rainy day pick me up, they sold beautiful bouquets for $10. I don’t miss Seattle’s weather, but I do their Nordstrom rack. The Cafe’s French Onion soup is the gold standard.

  17. Joy says...

    My mom called Nordstrom “The Mother Ship.” We walked around to check the styles or grab a salad in the cafe if we were short on cash. My mama and me broke up due to irreconcilable religious differences. It is the biggest heartbreak of my life, but when I ache for her I browse online and add things to my cart I think she might pick out for me (even if I would never buy them). Somehow, I hope she gets the signal.

    • Amanda says...

      This makes my heart hurt. I hope someday it will be different.

    • Charlotte says...

      Joy, you’ve described your (I’m sure very painful) experience in such a gentle and kind way. Thank you for sharing, your words have really resonated with me!

    • Amy says...

      This tugged at my heart. My parents and I disagree deeply on religion, and they view me as fundamentally broken because I don’t share their faith. It is endlessly frustrating to me to be the target of their evangelism instead of simply their daughter. I don’t know your situation, but I connect with your sense of loss. Sending you good vibes and hoping for any of us in this situation that we can have healthy relationships with our parents one day.

    • Joy, I am so very sorry to hear about the tension with your mom. I think that religion is too often a source of family break ups. I see how this kind of rift can be carried through generations. It makes me so sad as I think of all of the opportunities to know each other that are lost. I hope you have other people in your life who can love you unconditionally.

  18. Cynthia says...

    We’ve only had Nordstrom in Richmond, Va. since 2003, but it reminds me of our defunct local department stores which had excellent customer service and delivered the next day for free, so you didn’t have to lug heavy packages around downtown. I know a lot of Nordstrom’s clothes are expensive, but I’ve always found good sales, and when no one else has what I’m looking for, Nordstrom does.

  19. Fun fact: the women’s lounge on the 3rd floor of Nordstrom’s at the Mall of America is known by young families around Minneapolis and St. Paul as being a breastfeeding-friendly spot; a cozy, private place for new moms to spend time out of the house, no matter the season. I never brought my own baby (I had postpartum anxiety and the thought of bringing her to the Mall of America terrified me), but I know friends who have gone and loved it, and eventually became mama friends with not-so-strangers they’d see there. ;)

    Also, loving these picks! Those sandals are my spirit footwear.

    • Josie says...

      Yes! I nursed in the women’s lounge at the Nordstrom MOA many times.

    • Saliormoon says...

      Yes, me too! Then I will go get some new make up or a pair of shoes. Love the place!

  20. Cassandra Casey says...

    If I am having a bad day I can walk into Nordstrom and just the smell makes me feel better.

  21. sam b says...

    I shop at nordstrom from time to time.. I don’t feel like it’s the most authentic experience, but good for when you need something and want to rely on their flex policies.

    best experience with them is that I bought an APC demi lune bag there (not cheap by any means) and I lost a grommet on the bag after MONTHS of wear. they let me return it and refunded me after so much wear and tear on the bag.

    side note, just bought some Laura Lombardi earrings from a small retailer in NY and they’re SO LIGHT. i recommend.

  22. Steph says...

    I, too, have the Nordstrom nostalgia. I remember sitting in the kids area where they had coloring pages with Nordie, the mascot, and leaving with a balloon whenever my mom took me there for new shoes. It was our go-to for mother-daughter shopping trip dinners when I was in high school, as well. They closed their store at my childhood mall in Portland, Oregon last year and that place has gone downhill since. Their few other anchor tenants have left and now the smaller chains (Eddie Bauer, American Eagle, etc.) have closed, too. I’m sad the place I shopped for back-to-school shoes as a kid, formal dresses in high school, and then my first stop on my wedding dress hunt as a 20-something isn’t there any more.

  23. Yvonne says...

    The service at Nordstrom is impeccable. When my oldest son was seven, we took him to Nordstrom to find a sports coat for Easter Sunday. We found the perfect jacket . . . except that it was too long on the arms and too big in frame. The sales associate explained that it could be tailored to his measurements so I agreed to buy it. Wow! The gentleman who came out to take my son’s measurements treated him as if he was a very exclusive client, referring to him as “Master Andrew” and making him feel so special. I have yet to encounter such service anywhere and I will never, ever forget that moment.

  24. Karla says...

    I was a tired, lonely, first-time mom 13 years ago. I would find myself going to the mall just to get out of the house and have other humans around. One day, I was feeding my baby in the Nordstrom women’s lounge (because we all know their bathrooms are the best!), and met another new mom in the same boat. We’re still friends to this day!

    • Joanna Goddard says...

      oh my gosh, i love this!

  25. Sarah says...

    If you live in the rural south, everyone calls it Nordstroms. Which drives me absolutely insane, but is also kind of endearing at the same time.

    • Heather says...

      Wait, it’s not called “Nordstrom’s?” I have ALWAYS called it Nordstrom’s. And I am from the South. So there you have it.

      Double Nordy points next week, y’all!

    • Rue says...

      My mother in law works part time at “Belk’s” and it cracks me up every time! I’m not from the south but live here now and I find those turns of phrase delightful.

    • Summer says...

      Holy shit. It’s not Norstroms?! HAHAHAHA, OOPS.

      And #belksforever.

      -Texan

      PS: I got my first pair of Dr. Martens at Nordstrom(s) (SO TOTALLY GRUNGE, YALL) as an almost-freshman in ’95. The saleslady convince Mom that they would last me years for the $120 price tag (and they did, to be fair).

  26. Christina says...

    Can we talk about how comforting it is that ALL Nordstroms smell the same? It must be their cleaning products! Great job on the article, Jo – keeping it fun and fresh even with sponcon (as always).

    Same as all the others here, I love their customer service and I’m really impressed with their expansion into quality affordable (not cheap) clothing and shoes in recent years. I’m a size 11 gal and have consistently been able to find good shoes in my size (especially online, and if they don’t fit, I usually return in store which is a nice chance to do a little browsing). One time I asked them to stretch a pair of heels for me – a GREAT free service that is not widely known!

    I used to be a big fan of Nord’Rack but it seems like the clothing quality and style there has gone down a little bit in recent years, or maybe my tastes have changed, and I’ve shifted back to more OG Nordstrom wear. Someone else mentioned Leith – love that brand, also love Wayf and 1.State. I’m typing NPG into my searchbar now, such a great tip!!!!

  27. Sarah says...

    *Sigh* I have loved shopping at Nordstrom (even though so much of it is out of my affordability range) but it’s tricky for me to get to (about an hour away, and between work and kiddos and activities…tough to snag a weekend day for myself to enjoy a lovely shop). Very very very sad that Nordstrom charges for shipping to Canada and does not offer free returns – it’s what always keeps me from clicking through to pay for the items in my online cart.

  28. Sarah says...

    This is one of my favorite articles about Nordstrom; it strikes such a chord for me (and my mom and sister): https://www.bonappetit.com/restaurants-travel/article/tory-behind-nordstrom-cafe

    The mall was a short drive from our house in the Seattle area, so most dreary weekends we’d pop over to Nordstrom for some mom-daughter time and a good pick-me-up. When I went away to college and got homesick, I would take myself on Nordstrom dates and eat soup and salad at the cafe, feeling both mature and lonely. Such tender memories!

  29. Liz says...

    Nordstrom is a happy place of mine! We always went back to school shopping with my grandmother there when we visited Seattle in August (we tried to plan our visit around the Anniversary Sale) . My grandmother used her original Nordstrom Best credit card (no magnetic strip and a mere 8 digit number) until her death in 2005. The associates were always impressed with the card, and happy to break out the old fashioned credit card copier for her. My mom and I still feel a kinship with my grandmother when shopping at Nordstrom and having lunch at the cafe.

  30. Katy says...

    Growing up in Maryland my mom and I would have mother-daughter Nordstrom dates too! Our Nordstrom had a restaurant in it so we would also have lunch at the Cafe. Like so many teenage moments, I didn’t fully appreciate them until later. My mom and I have since both moved out of state and I miss those special dates!

  31. S says...

    Nordstrom really is the BEST. Whenever I’m making a purchase, I check to see if it’s available at Nordstrom. If their price is higher, they will price match and I get to have their customer service/commitment to quality.
    Nordy fo’ life!

  32. Jennie says...

    I am jealous! Where were you living in Michigan that had a Nordstrom’s when you were in middle school???? The only one I knew of was at Somerset in Troy, but you would have been much older when that opened!

    • Heather says...

      Another Michigander here…and yes, Somerset in Troy! Otherwise we were going to Hudson’s (then Marshall Field’s), which I still miss. When it became Macy’s, it was just never the same!

  33. I’ve been shopping at Nordstrom since my 23 year old was a baby. That was in New Jersey, at Short Hills Mall – they had the nicest lounge for nursing and it was a nice way to get out the house in the winter. Then we moved to Atlanta and a Nordstrom had just opened up at Phipps Plaza. For 13 years it was my go-to for meeting friends for lunch – their french fries are still the BEST I’ve ever had – and the Lime Shrimp Salad is so good! And for shopping too for myself and my daughter (they had the cutest kids clothes). It was so bad all the sales people and cafe workers knew my name! Now I live in California, home of Nordstrom, and they are everywhere. I’m in heaven.

  34. Katie says...

    I love Nordstrom! Can’t wait until the one in Manhattan finally opens. The service is seriously so good and I can’t wait to take all my department store business (sorry Saks, Bloomies, Bergdorf) to Nordstrom. The sales people never make me feel like they’ve got something better to do than help me – can’t say the same for Saks and BG.

    One thing I love about the online store is the little section below the item you’re looking at with “Your Look” where they pair the item with a whole cute outfit and it’s themed like, “Brunch with the girls”. It’s like having a virtual personal stylist! And you can change the “Look” and see a bunch of things that go with what you’re looking at. A really nice feature when you like something but not sure how you’ll wear it.

    • Tina says...

      Those are my favorite too, Katie!

  35. Nikki says...

    I love this sneaker look but I NEED to wear socks (smelly feet girl over here lol). Any advice on which socks to wear with these shoes?

    • Rue says...

      I recently bought converse branded socks at DSW that are the perfect shape to wear with sneakers! They’re low cut near the ankle but come up far enough on your foot that they protect your feet from the laces. I’m sure you could find them online, too.

      My other favorites are Darn Tough brand low-cut socks. They’re made of wool, which is actually the best anti-stink fabric in the world! The wool is knit very finely so it has the texture of cotton. We’re not talking thick winter socks or anything.

    • Megan says...

      Hue makes great ones, I order them via amazon–liners are super thin, great with booties, and they also make sneaker liner socks.

    • Katherine says...

      I love Smartwool Hide and Seek No Show socks! They’re a little expensive per pair (because of the wool) but they’re honestly perfect – I scour Amazon and “outdoor” retailers for sales and scoop them up when I’m able. I prefer not wearing socks with shoes but these are the ones I wear when I do :)

    • Kristin Miller says...

      I second the Smartwool Hide and Seek no show socks! I bought them and the next day, threw all of my other ‘no show’ socks out. A little pricier, but completely worth it. You can find them on Amazon or Zappos.

    • Nikki says...

      Thanks ladies! Just ordered the smart wool socks!

  36. Kim says...

    My daughter is at the age where she likes to hang with her friends at the mall but doesn’t quite drive yet. I always volunteer to drive and then I go to the Nordstrom Cafe and have a cup of the lobster bisque (OHMYGOD) and a glass of wine and just soak up the mellow vibes. They also have the BEST fries at our location….with this amazing aioli sauce. We always order extra.

    • Sarah says...

      uhhhhh this sounds like HEAVEN, Kim!! <3

    • Rebecca says...

      You are my soul sister.

  37. Megan says...

    Agree that the customer service is insane. I returned a pair of expensive pantyhose because the color was just not right on my skintone. When I was taking it back I realized it also had a hole in it–and they still gave me a full refund. If you find the same item (size and color) somewhere else for cheaper, they will give you that price–just call them up and tell them where you’re seeing it (e.g. Lord&Taylor website) and they will discount the item, no questions asked. I’ve also returned items months and months later with no issues. Their selection in stores by me isn’t great but online–amazing.

  38. Emily L says...

    Can you guys recommend any jeans that DON’T end at the ankle? I’m not even that tall (5’7″) and am tired of cold ankles in the winter…. I feel like everywhere I look nothing exists…

    • Ashley says...

      I have the same problem. I go to the Gap and buy their “Long” pants and get them hemmed.

    • Kat says...

      I found Levi’s mile high skinnies to be WAY too long (I’m 5′ 7″ too), and had mine hemmed to the perfect length (for free!) at Nordstrom!

    • Rachel says...

      Madewell makes great jeans long lengths and you can buy them at Nordstrom too!

    • Michele says...

      I am 5’8″ and have good luck with the Kut from the Kloth jeans at Nordstrom. The Diana skinny is my fav. Sometimes available at the Rack as well.

  39. Michelle says...

    A little customer service story – stay with me! Some time ago I bought a cute navy trench coat from Nordstrom. Over a year after I bought it, I lost the belt (I think in a security bin at some airport). I emailed Nordstrom to see if there was any remote possibility of just buying a replacement belt (low odds! But I loved the coat). And no, of course not. INSTEAD THEY REFUNDED ME THE COST OF THE ENTIRE COAT (which I shipped back to them as part of the deal). A full year + later. And lost due to my own scatterbrained mistake. Seriously unparalleled customer service. It made me believe the story about them accepting a returned car tire was true and not just retail folklore.

  40. Sarah says...

    Eeep–the plural of alumna is alumni! Alums refer to a group of metals :) (Chemistry nerd here!)

    • Joanna Goddard says...

      oh good to know!! we were using it as slang, but i don’t want to be confusing. thank you!

    • alex says...

      plural of alumna is alumnae (feminine ending) (or alumni – male or female). But “alums” is perfectly okay and has been in use since at least 1877.

    • Tiffany says...

      Not confusing at all. I think we all know the plural of alumna is alumni, but alums is a very common slang term.

    • Alex R says...

      The plural is actually alumnae :) (It’s feminine)
      and omg I just realized that another Alex commented the same thing. Latin nerds named Alex, unite!

  41. Christine says...

    I love going to Nordstrom Rack. I recently discovered a new-to-me brand of jeans there – Joe Fresh – that I ended up loving so much I ordered another pair in the high-waist style. I also got a pair of clogs from regular Nordstrom online and then they sent me a gift card out of the blue. I feel as though they reward and appreciate their customers.

    • Emma says...

      Joe Fresh is a Canadian staple! And here it’s sold in…(wait for it)…grocery stores. I love doing my shopping and picking up a shirt or a pair of earrings as my reward :)

  42. Sara Hagen says...

    Nordstrom sounds like a really good company. Being as I shop online exclusively I’ll have to check them out.

  43. Sarz says...

    I hit up my first-ever Nordstrom very recently! As a diehard thrift/vintage shopper, I’m admittedly pretty skeptical of the more conventional shopping methods. Pushy salespeople! Cheap quality wares! Terrible, throbbing dance music! But Nord’s? Somehow, I managed to feel right at home. I left with the perfect nude bra&panty set from Madewell, and the gal who helped me was so lovely, I had to send her boss a glowing email.

    Will I be shunning my beloved, dusty thrift haunts any time soon? Unlikely, but I see what you all are so taken with. ;-)

  44. ANTINA says...

    Sadly, it doesn’t cater well to us folk living overseas. For a basic top or something of the sort, shipping costs are about 50 euros. (57.00$)
    It’s a nope from me.

  45. Patricia says...

    30 years ago I needed an outfit for a special occasion. My baby was shopping with me. My wonderful sales associate helped me find lovely dresses to try on, but at this point my baby began to fuss. Not a problem…my sales associate joined me in the dressing room and held the pacifier in my daughter’s mouth while I tried on my choices! Thanks to her help, I was able to buy my new dress and leave the store with a happy baby.
    30 years later, that same “baby” and I had the most magical day at Nordstrom buying her beautiful wedding dress and my mother of the bride dress! Nordstrom will always have my deep appreciation for their outstanding customer service.

    • Kristin Miller says...

      What a sweet story :)

    • Michele says...

      As “the baby” in this story I completely second my mom’s sentiments! Nordstrom is a magical place. Although I can’t say I remember being fussed over in the dressing room as a child, I will never forget how wonderful the sales associates made me feel throughout my wedding dress shopping experience :)

      PS – my mom and I have been reading Cup of Jo from opposite coasts since I moved away for college over 10 years ago. We still talk about Joanna and her family as if we know them personally. “Did you see Toby’s kindergarten photo?!” or “Have you tried that new recipe Jo posted last week?” Thank you for giving us something we can enjoy together from 3,000 miles apart!

    • Joanna Goddard says...

      oh my gosh, michele, that makes me so happy :) thank you!!!

  46. Fact: When we moved to Italy for my husband’s work when my daughter was 3-months-old, I got a little crazy with the online shopping. (The learning curve of a new country added to the learning curve of keeping another human alive — in the dead of winter — made it really difficult to go out and shop.) I rarely shopped at Nordstrom in the U.S. because I thought it was expensive, but they had some things I wanted during a sale and so I went for it — and promptly had it all shipped to my old house. (Is it still baby brain after the baby is born?) I called up their customer service hoping I could re-order and still get the sale prices, but they did me one better: They re-ordered my items for me, shipped to my overseas APO address, and didn’t charge me a dime. Not one dime for a mistake that was clearly my own. In an age where I frequently receive automated customer service responses that don’t even apply to my question, I will gladly pay for Nordstrom’s superior customer service. One year later I happily shop in Italy, but Nordstrom is still my go-to for online shopping.

  47. sarah says...

    They have a great nursing lounge. It was my escape when I was a brand-new-mom and going a little stir crazy in the house. I would stroller around Nordies, buy nothing, then diaper change and nurse in the ladies lounge. I would always meet so many new moms there.

    • Lo says...

      I did the SAME thing!!

    • Hilary Davis says...

      I did the same thing, too!!! And when I got lost and couldn’t find the nursing lounge one day (because baby/tired new mom brain is so, so real) a sales associate found me near tears with my crying baby (and let’s be real – nearly exploding boobs) and walked me to it, brought me a bottle of water, checked on me multiple times and even offered me a granola bar she had in her purse, which is the truest form of kindness.

      Oh Nordstrom, how I love thee.

    • Heather says...

      Yup. Plenty of time logged nursing in that lounge. Quick stop at the cafe for a lemonade to go, then snuggle in to the lounge for 30 minutes. You know, they should REALLY start offering the ability to order snacks/drinks in there.

  48. Traci says...

    I love how I can purchase just one lipstick (I live rurally) and still free shipping!

    • Louise says...

      Yes! I buy a lot of beauty products from them because of the free shipping.

  49. Maddie says...

    Since looking into info on overseas child labor used to create most mass produced clothing as well as what designer brands are doing to the environment so they can remain exclusive, I only shop B corps and thrift.

  50. Edith says...

    Love Nordstrom for whenever I am looking for a new special occasion dress. I always have luck!

    Also, have you ever purchased an “egift” for someone from Nordstrom? It’s a great experience! My mother-in-law purchased a maternity jacket for me online… I got an email that notified me of the surprise, and I was able to pick out my size to complete the order. It was up to me if I wanted to accept the gift or have the credit on the account for something else, and bonus (!) — I got the points for the purchase attributed to my Nordstrom card! All this made receiving the gift a lot more special than just being handed a gift card.

    • Emily says...

      This comment doesn’t seem real…COJ, do you accept ads embedded in ads? Is that what this is?

    • Joanna Goddard says...

      Emily, thanks for your note! We would never accept ads within ads or try to trick our readers. This is a real comment. Thank you for reading! Xo

    • celeste says...

      MIL of the year!

    • Edith says...

      Emily – definitely a real comment from me! I’m a little embarrassed that it sounds ad-like, haha (my first time commenting after being a reader for years, go figure). But it really was neat to get a gift like this, so felt compelled to share.

    • Alexandra says...

      I so love the civilized conversations and exchanges on this comment section, unlike any other I know. Thank you for CoJ readers for being such nice people.

    • Joanna Goddard says...

      i’m so glad you commented, edith! and thank you so much, alexandra :)

  51. mindi says...

    When I saw this, initially I rolled my eyes: the Nordstrom that’s closest to me is the absolute worst. Terrible customer service across the board. All these glowing stories make me think I may just need to check out a new location. :)

  52. Stephi says...

    I’ve been shopping at Nordstrom’s my entire life! My grandma was a seamstress there and always outfitted me in Nordstrom purchases. I loved visiting her workplace and seeing the behind the scenes of the store. My mom also took my sisters and I to lunch at the cafe alll the time growing up. It always felt fancy. I recently bought my dress for my sister’s wedding there and their customer service is still fantastic. I love shopping there1

  53. Elizabeth says...

    I am a confirmed Nordstrom shopper. I started in college in Portland in 1977. I love their customer service and I love that I can say, “How would I wear this? What would it go with?” and there’s something about the store that always makes me feel like I can exhale.

    I bought stock in 1985 (buy what you know!) and while it hasn’t been my best investment it’s been pretty good. Having this investment makes me notice how they manage things; before the recession they were really trending up in terms of price — it was becoming very high end. But once the recession took hold they really tightened up and started offering lower-cost items — not cheap, just a “get the same look for less” approach. Their inventory control is cited as a financial strength of the company.

    I love, love, love Nordstrom!

    • Joanna Goddard says...

      that is so cool that you bought stock! love that you’ve been keeping such a close eye on the company!

  54. Adrien says...

    I. Love. Nordstrom!

    When I was growing up in Seattle my best friends and I used to go have lunch in the cafe at the store and feel so grown up!

    I have pieces from my mom that are the Nordstrom house brand that are 30+ years old and still in outstanding shape (I wish they made more of these classics now!). It’s a little spendy but Nordstrom is the best place for high quality things you want to wear into the ground.

    Yay for Nordstrom!

  55. Erin says...

    I LOVE Nordstrom, they have the best selection (at all price points) and customer service. I get the majority of the clothing for my entire family at Nordstrom and Nordstrom Rack. I love the brands Gibson, Leith, Caslon, Halogen and Bobeau for affordable women’s clothes. I love the Rack for discounted premium jeans and nice handbags.

  56. Emmie says...

    I just ordered 10 items from the Nordstrom website and the first 8 were all shipped separately and arrived on different days. Now waiting (over a week) for my last few items. Such a hassle and I will discontinue shopping online with them because of it.

    • Joanna Goddard says...

      oh i’m so surprised to hear that! that’s never happened with my orders before. honestly, their customer service is so good, you might reach out to them and see how they can help with this and make sure you have a good experience? xoxo

    • Vivian says...

      First off, I love Nordstrom and have shopped there for years. But as for ordering online, I have stopped. Apart from the excess packaging and use of delivery vans that are involved in sending out at least 9 different packages for 10 items, I recently heard a report on The Daily with Michael Barbaro about how women are treated in these online packing centers and I firmly believe that we need to stop supporting these systems until they step up and stop exploiting women.

    • Kate says...

      I ordered 6 pairs of Madewell underwear last year (direct, not through Nordstrom), and they came in 6 different packages. I couldn’t believe how wasteful it was!

    • Heather says...

      I am a loyal Nordstrom’s customer, but I do agree this is a problem. When I select which beauty samples I want with my purchase, I often get those samples in a separate delivery from my purchase, and the samples themselves are in tiny plastic bags. Containers for containers for containers. There’s real room for improvement here.

  57. Amanda says...

    Also a Seattleite and I love Nordstrom! I often joke that I think they should really create a spin-off company that teaches all the other companies *cough internet service cough* how to do customer service right.

    And as a side note, I appreciate that you choose to work with brands you love that make sense, your sponsored content is always great :)

  58. michaela says...

    Nordstrom was always my mom’s and my magical place to shop whenever we were traveling in a city that had one—we didn’t (and still don’t) have one in my home town. I remember lots of aspirational window shopping, but it was always so fun to see the unique items that we couldn’t find at home, and I’ll never forget the joy of realizing their shoe section was arranged according to price point, and I could typically find a few pairs on the lower end that my mom might treat me to! A highlight was finding an adorable pair of navy blue velvet Marc Jacobs maryjanes with teal grosgrain ribbon trim on sale for $70! That was a major splurge for a high schooler, but man did I cherish those shoes (and wore the hell out of them.)

  59. t says...

    I grew up shopping at nordstrom and now I take my kids to shop at nordstrom (mostly for shoes because… balloons!). It feels so special and shiny and fun. I hope the retailer is able to navigate the crazy world of retail for decades to come.

  60. Lisa says...

    You should mention the Nordy Club! In addition to amazing customer service, if you use the points you can redeem them for discounts on things that never go on sale! It’s like saving money when you are already buying things you need. I really love Nordstrom!

    • elizabeth says...

      Let’s not forget to mention that for a few days beginning on 3/15 you get something like 6x the points if you use your Nordstrom Visa card.

      Check w/the company because I may be off on the details.

  61. Cristin says...

    I love this post because I am about to celebrate my 12th anniversary of working with Nordstrom, and I have been reading Cup of Jo almost as long!
    One of the best ways to shop Nordstrom is to shop the house brands, we call it NPG. Pop NPG in the search bar and you will find trendy and affordable merchandise across all categories.

    • K Rez says...

      Excellent tip. Off to try it now!

  62. Christina says...

    So happy to see all the Seattle love! Nordstrom and Faris! Love your sponcon! ;)

  63. Colleen S says...

    I bought a bra there, but was not impressed by the whole “you can’t leave the store without purchasing a bra” feeling because their associates patrol the area. I love that elsewhere in the store they leave you alone, but it’s a little on the expensive side for me.

  64. Jeanne says...

    I know this is sponsored but so much love for Nordstrom. The service is wonderful and they carry everything from a basic $10 tshirt to a $8000 evening gown. I know department stores are fighting to survive in this economic environment so I try to shop there where I can.

  65. Beth Altman says...

    I grew up in Seattle, the birthplace of Nordstrom, so it has been a staple in my life. They have the best customer service and I always compare all of my shopping experiences to them. I was so excited when they started expanding nationwide in the 80s and 90s.

  66. Eloise says...

    Notdtrom’s customer service is also top notch!! I shop “mom and pop,” independent stores as often as I can, but exceptions are sometimes made for Notdstrom (one of the few places that always has at least some flat, size 5 shoe options).

    • KC says...

      Ditto for size 11-12 shoe options! Love Nordstrom Rack for shoe hunting because you can go straight to your size and then try things on rather than having to find out what’s (not) available (or in stock) in your size.

  67. Ginger says...

    In Seattle, where I’m from, Nordstrom has literally been around since the Gold Rush. Aside from now defunct Bon Marche and Frederick & Nelson, Nordstrom was always THE place to go for anything special or professional. They do keep getting better all the time…it’s nice to hear that the rest of the continent is starting to discover them!

  68. Veronica says...

    One Nordstrom store brand I love is Leith. I have a blazer and dress from the line, and I get compliments on them all the time. I actually wanted to buy the dress in a second color, but it looks like they aren’t carrying it right now. I am considering these two items for spring wear (though the sweater may be too bright of a color for me): https://shop.nordstrom.com/s/leith-everyday-bodysuit/5056350?origin=keywordsearch-personalizedsort&breadcrumb=Home%2FAll%20Results&color=beige%20pumice

    https://shop.nordstrom.com/s/leith-deep-v-neck-sweater-regular-plus-size/5036953?origin=keywordsearch-personalizedsort&breadcrumb=Home%2FAll%20Results&color=purple%20bonnet

    • Joanna Goddard says...

      these are beautiful!

  69. Erica says...

    Nordstrom is my home away from home ;)

  70. Laura says...

    Because of my club foot, my feet are significantly different sizes (6.5 & 10.) After decades of buying two pairs of shoes only to pitch the “off” sized shoes, Nordstrom stole my heart when I learned they would sell me the mismatched pair I needed. They remain the only store I’ve ever found with this service and I’m thrilled to give them all my shoe money!

    • Joanna Goddard says...

      Oh my gosh that’s wonderful!

    • CC says...

      I have the same deal with them. Indispensable, top notch service. Shoe shopper at Nordstrom since 1989!

    • Katherine says...

      Ascent shoes in Australia sell separate sized shoes. Not sure if they ship internationally but they do seriously great runners, work boots, hiking shoes etc

  71. Meredith says...

    Feels like looots of sponcon lately, CoJ. :/

    • Joanna Goddard says...

      nope! always the same as usual. we average one per week (sometimes zero, sometimes two, usually one). these sponsored posts support all the editorial content we do, help pay for original photo shoots (like house tours, weeks of outfits and taste tests), and allow us to pay our team fairly and offer health benefits. we also work only with brands we love and use ourselves, and we turn down many others every month in order to remain authentic and trustworthy to our readers. we’re grateful to our wonderful sponsors for supporting Cup of Jo. i hope this helps! thank you!

    • Fernanda Abreu says...

      I really don´t get why people make this kind of comment. Joanna and her team must pay the bills and even the sponsored posts are amazing and seems very “organic” to me. If you don´t want to read just skip it. Thank you so much Joanna and CoJ Team for the great work :)

    • Maggie says...

      Joanna, I love that you are so transparent about the workings behind this group’s favorite blog. Great response.

      (And FWIW, it does not feel like more sponsored content lately.)

  72. Nancy says...

    I remember when I first discovered Nordstrom (I’m 48 and live in Michigan so Nordstrom here is somewhat new phenomenon) . I was 12 and visiting my grandmother in San Francisco. She was SHOCKED that I had never been to a Nordstrom!!!! Where do you buy shoes, she asked???? That was many years ago and now we have several stores in the Metro Detroit area. It’s my go to for just about everything. Love that place. And, I’m sure I need a few spring things so a visit is, for sure, in my near future. Thanks Grandma Ruth. RIP

  73. Oh my goodness…everyone (on and offline) seems to love Nordstrom. I have yet to make one purchase there! It’s in Canada now, and I still haven’t even set foot in a store. I’m missing out on all the fun shopping adventures. I might do something about that soon! :)

    • celeste says...

      Wisconsinite here, we don’t have any. Hi neighbor!